Privacy Policy

1. Introduction

A1 Cars Private Hire Limited ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our private hire services.

2. Information We Collect

We collect the following types of information:

• Contact Information: Name, phone number, email address
• Booking Information: Pickup and destination addresses, date and time of travel
• Payment Information: Credit/debit card details (processed securely through our payment provider)
• Journey Information: Travel history and preferences

3. How We Use Your Information

We use your information to:

• Provide and manage your bookings
• Process payments for services
• Communicate with you about your journey
• Improve our services and customer experience
• Send booking confirmations and updates
• Comply with legal and regulatory requirements

4. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share your information with:

• Our drivers (only information necessary to complete your journey)
• Payment processors for transaction processing
• Legal authorities when required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Booking records are typically retained for 7 years in accordance with UK tax regulations.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Object to processing of your information
• Request restriction of processing
• Data portability

8. Cookies

Our website uses cookies to improve your browsing experience. You can control cookie settings through your browser preferences.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.